01 — Overview
Procuvia Energy Pty Ltd is committed to safeguarding the privacy and confidentiality of all individuals who engage with our services, visit our website, or provide information in the course of our business activities. This Privacy Policy sets out how we collect, use, store, and manage personal information in a manner consistent with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website or engaging our energy procurement and advisory services, you acknowledge that you have read and understood this policy and consent to the practices described herein.
Our core principle: We collect only what is necessary, use it only for the purpose it was provided, and never sell, trade, or commercialise your personal information.
02 — Information We Collect
We collect personal and business information only to the extent required to deliver our energy procurement, contract management, and market intelligence services. The categories of information we may collect include:
We collect this information directly from you, from your authorised representatives, or where permitted, from publicly available sources and your energy retailers or network distributors.
03 — How We Use Your Information
Your personal and business information is used exclusively for the purposes for which it was collected. This includes:
We will not use your information for purposes beyond those described above without first obtaining your consent.
04 — Disclosure & Sharing
Procuvia Energy does not sell, rent, or exchange personal information with third parties for commercial purposes. We may disclose your information in the following limited circumstances:
Any third party receiving your information is contractually required to maintain confidentiality and use the data only for the specific purpose for which it was shared.
05 — Data Security
We take the security of your personal and business information seriously. Procuvia Energy implements industry-standard technical and organisational measures to protect information against unauthorised access, loss, misuse, disclosure, or alteration. These measures include:
When information is no longer required for the purpose it was collected, it is securely archived or destroyed in accordance with our internal records management policy and any applicable legal retention obligations.
07 — Your Rights
Under the Australian Privacy Principles, you have the following rights with respect to your personal information held by Procuvia Energy:
All requests will be acknowledged within 5 business days and resolved within 30 days wherever practicable. In cases where access cannot be granted, we will provide written reasons as required by the APPs.
08 — Policy Updates
Procuvia Energy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legislation. The most current version will always be published on this page, with the effective date noted at the top of the document.
We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised terms.
09 — Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer using the details below. We take all privacy enquiries seriously and are committed to resolving them promptly and fairly.